GovTech AIG - Web UI/UX
Improving the usability of GovTech's Litmus platform through user research, workflow analysis, and evidence-based product recommendations.
About the Project
AI Guardian is GovTech Singapore's internal platform that helps government agencies evaluate AI models for fairness, robustness, and explainability before deployment. As one of the UX Designers on the team, I conducted user research and redesigned key workflows within Litmus, focusing on reducing friction throughout the AI testing process.
Working alongside product managers and engineers, the project combined user-centred research with practical design solutions to improve usability while supporting the responsible adoption of AI across the public sector.
Designing Trust, One Workflow at a Time
Rather than redesigning the platform visually, the project focused on understanding how users interacted with Litmus and identifying moments of uncertainty throughout their journey. Through interviews, journey mapping, and iterative prototyping, the redesign introduced clearer guidance, better system feedback, and more intuitive workflows.
The outcome was a research-driven UX proposal that addressed real user pain points while aligning with the technical requirements of an enterprise AI platform.
Research Strategy
I planned and conducted user interviews across six government agencies to understand how Litmus fit into their AI workflows. By mapping user journeys and synthesising recurring behaviours, I identified key friction points that shaped the direction of the redesign.
Research Findings
The research revealed recurring usability issues, including confusion around test suites, unclear parameters, and insufficient system feedback during long-running tests. It also uncovered opportunities to improve guidance, dataset management, and post-test support.
Design Response
Each design decision directly addressed validated user pain points. The proposed improvements focused on simplifying workflows, clarifying decision-making, strengthening progress feedback, and introducing clearer follow-up actions—balancing usability with the platform's technical and security constraints.
Research Beyond the Interface
This project reinforced that effective UX begins long before designing screens. By grounding every recommendation in user research, the focus shifted from adding features to solving the right problems for users.
Designing for Trust
Working on a government AI platform taught me to balance usability with technical and security constraints. It strengthened my ability to translate complex user needs into practical, research-backed solutions that improve confidence in high-stakes digital systems.
